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COMMONLY ASKED QUESTIONS

Rule Specific Questions

Terms and Conditions

DO YOU ISSUE REFUNDS


No. There are no refunds for any dog registration or entry fees once they are submitted. All reviews are final. However, if you have a question you are welcome to contact us directly at dianna@cyberscentwork.com.




WHAT IF I DO NOT PASS A SEARCH


Every entry will be scored, reviewed and training advice will be provided for it, whether it received a qualifying score or not. You may use the information contained in this feedback to further practice and train your dog, and then resubmit a new entry with a new entry fee to be scored and reviewed.




BUT I SUBMITTED THREE SEARCHES ALL AT THE SAME TIME AND FAILED ALL OF THEM


We encourage everyone to submit one search and entry to start with, as we are evaluating so much more than your dog merely finding the hide! Get a hang for how challenging the reviews are before you submit multiple entries.




MAY I CHOOSE MY REVIEW OFFICIAL


No. Entries will be assigned to Review Officials based upon their availability. All Review Officials are experienced Scent Work trial officials and instructors. You may see a listing of all our Review Officials on the REVIEW OFFICIALS page. Receiving varied feedback can be quite advantageous to dog and handler teams.




WHAT IF I DO NOT AGREE WITH THE TRAINING ADVICE


There are many different schools of thought when it comes to dog training and Scent Work is no exception. Keep in mind the review is merely looking at a snapshot in time of you and your dog. See if there are kernels of brilliance you can use to your benefit. All reviews are final.




DO YOU SELL MY INFORMATION


NO! Any payment information is handled through third-party vendors (PayPal and Stripe). We do not store this information on our site or our servers.




AM I ABLE TO DELETE MY ACCOUNT


Yes. Simply contact us at dianna@cyberscentwork.com and we will remove all your earned title certificates and completed reviews and email them to you. We will then delete your account, along with any registered dogs, entries submitted and reviews. NOTE: This is final and cannot be undone. If you prefer, you can archive your account instead. This will inactivate your account but keep the data saved on the site. You may then reactivate it at any time.




WHAT ARE THE TERMS AND CONDITIONS


You may read the full Terms and Conditions here. You must agree to the Terms and Conditions every time you register a dog or submit an entry with Cyber Scent Work.




I'M AN INSTRUCTOR, MAY I OFFER PREP CLASSES TO MY STUDENTS/CLIENTS


OF COURSE! We only ask that you use the name "CSW Test Prep" and when describing the class itself, use the full business name, Cyber Scent Work, Inc.
But feel free! The more sniffing, the better!




WHAT IS MINIMUM AGE REQUIREMENT TO CREATE AN ACCOUNT


Great question! Users must be 16 years old or older to create an account with Cyber Scent Work, Inc. If you have minors in your household that want to play, the parent or guardian may create an account and then register all the dogs in the household that will go through our program. A future release of our site will include the option to choose which handler is running the search. Just note the progress follows the dog regardless of who the handler is.





Definitions

Terms and Conditions

DO YOU ISSUE REFUNDS


No. There are no refunds for any dog registration or entry fees once they are submitted. All reviews are final. However, if you have a question you are welcome to contact us directly at dianna@cyberscentwork.com.




WHAT IF I DO NOT PASS A SEARCH


Every entry will be scored, reviewed and training advice will be provided for it, whether it received a qualifying score or not. You may use the information contained in this feedback to further practice and train your dog, and then resubmit a new entry with a new entry fee to be scored and reviewed.




BUT I SUBMITTED THREE SEARCHES ALL AT THE SAME TIME AND FAILED ALL OF THEM


We encourage everyone to submit one search and entry to start with, as we are evaluating so much more than your dog merely finding the hide! Get a hang for how challenging the reviews are before you submit multiple entries.




MAY I CHOOSE MY REVIEW OFFICIAL


No. Entries will be assigned to Review Officials based upon their availability. All Review Officials are experienced Scent Work trial officials and instructors. You may see a listing of all our Review Officials on the REVIEW OFFICIALS page. Receiving varied feedback can be quite advantageous to dog and handler teams.




WHAT IF I DO NOT AGREE WITH THE TRAINING ADVICE


There are many different schools of thought when it comes to dog training and Scent Work is no exception. Keep in mind the review is merely looking at a snapshot in time of you and your dog. See if there are kernels of brilliance you can use to your benefit. All reviews are final.




DO YOU SELL MY INFORMATION


NO! Any payment information is handled through third-party vendors (PayPal and Stripe). We do not store this information on our site or our servers.




AM I ABLE TO DELETE MY ACCOUNT


Yes. Simply contact us at dianna@cyberscentwork.com and we will remove all your earned title certificates and completed reviews and email them to you. We will then delete your account, along with any registered dogs, entries submitted and reviews. NOTE: This is final and cannot be undone. If you prefer, you can archive your account instead. This will inactivate your account but keep the data saved on the site. You may then reactivate it at any time.




WHAT ARE THE TERMS AND CONDITIONS


You may read the full Terms and Conditions here. You must agree to the Terms and Conditions every time you register a dog or submit an entry with Cyber Scent Work.




I'M AN INSTRUCTOR, MAY I OFFER PREP CLASSES TO MY STUDENTS/CLIENTS


OF COURSE! We only ask that you use the name "CSW Test Prep" and when describing the class itself, use the full business name, Cyber Scent Work, Inc.
But feel free! The more sniffing, the better!




WHAT IS MINIMUM AGE REQUIREMENT TO CREATE AN ACCOUNT


Great question! Users must be 16 years old or older to create an account with Cyber Scent Work, Inc. If you have minors in your household that want to play, the parent or guardian may create an account and then register all the dogs in the household that will go through our program. A future release of our site will include the option to choose which handler is running the search. Just note the progress follows the dog regardless of who the handler is.





Terms and Conditions

Terms and Conditions

DO YOU ISSUE REFUNDS


No. There are no refunds for any dog registration or entry fees once they are submitted. All reviews are final. However, if you have a question you are welcome to contact us directly at dianna@cyberscentwork.com.




WHAT IF I DO NOT PASS A SEARCH


Every entry will be scored, reviewed and training advice will be provided for it, whether it received a qualifying score or not. You may use the information contained in this feedback to further practice and train your dog, and then resubmit a new entry with a new entry fee to be scored and reviewed.




BUT I SUBMITTED THREE SEARCHES ALL AT THE SAME TIME AND FAILED ALL OF THEM


We encourage everyone to submit one search and entry to start with, as we are evaluating so much more than your dog merely finding the hide! Get a hang for how challenging the reviews are before you submit multiple entries.




MAY I CHOOSE MY REVIEW OFFICIAL


No. Entries will be assigned to Review Officials based upon their availability. All Review Officials are experienced Scent Work trial officials and instructors. You may see a listing of all our Review Officials on the REVIEW OFFICIALS page. Receiving varied feedback can be quite advantageous to dog and handler teams.




WHAT IF I DO NOT AGREE WITH THE TRAINING ADVICE


There are many different schools of thought when it comes to dog training and Scent Work is no exception. Keep in mind the review is merely looking at a snapshot in time of you and your dog. See if there are kernels of brilliance you can use to your benefit. All reviews are final.




DO YOU SELL MY INFORMATION


NO! Any payment information is handled through third-party vendors (PayPal and Stripe). We do not store this information on our site or our servers.




AM I ABLE TO DELETE MY ACCOUNT


Yes. Simply contact us at dianna@cyberscentwork.com and we will remove all your earned title certificates and completed reviews and email them to you. We will then delete your account, along with any registered dogs, entries submitted and reviews. NOTE: This is final and cannot be undone. If you prefer, you can archive your account instead. This will inactivate your account but keep the data saved on the site. You may then reactivate it at any time.




WHAT ARE THE TERMS AND CONDITIONS


You may read the full Terms and Conditions here. You must agree to the Terms and Conditions every time you register a dog or submit an entry with Cyber Scent Work.




I'M AN INSTRUCTOR, MAY I OFFER PREP CLASSES TO MY STUDENTS/CLIENTS


OF COURSE! We only ask that you use the name "CSW Test Prep" and when describing the class itself, use the full business name, Cyber Scent Work, Inc.
But feel free! The more sniffing, the better!




WHAT IS MINIMUM AGE REQUIREMENT TO CREATE AN ACCOUNT


Great question! Users must be 16 years old or older to create an account with Cyber Scent Work, Inc. If you have minors in your household that want to play, the parent or guardian may create an account and then register all the dogs in the household that will go through our program. A future release of our site will include the option to choose which handler is running the search. Just note the progress follows the dog regardless of who the handler is.





Technical Questions

Terms and Conditions

DO YOU ISSUE REFUNDS


No. There are no refunds for any dog registration or entry fees once they are submitted. All reviews are final. However, if you have a question you are welcome to contact us directly at dianna@cyberscentwork.com.




WHAT IF I DO NOT PASS A SEARCH


Every entry will be scored, reviewed and training advice will be provided for it, whether it received a qualifying score or not. You may use the information contained in this feedback to further practice and train your dog, and then resubmit a new entry with a new entry fee to be scored and reviewed.




BUT I SUBMITTED THREE SEARCHES ALL AT THE SAME TIME AND FAILED ALL OF THEM


We encourage everyone to submit one search and entry to start with, as we are evaluating so much more than your dog merely finding the hide! Get a hang for how challenging the reviews are before you submit multiple entries.




MAY I CHOOSE MY REVIEW OFFICIAL


No. Entries will be assigned to Review Officials based upon their availability. All Review Officials are experienced Scent Work trial officials and instructors. You may see a listing of all our Review Officials on the REVIEW OFFICIALS page. Receiving varied feedback can be quite advantageous to dog and handler teams.




WHAT IF I DO NOT AGREE WITH THE TRAINING ADVICE


There are many different schools of thought when it comes to dog training and Scent Work is no exception. Keep in mind the review is merely looking at a snapshot in time of you and your dog. See if there are kernels of brilliance you can use to your benefit. All reviews are final.




DO YOU SELL MY INFORMATION


NO! Any payment information is handled through third-party vendors (PayPal and Stripe). We do not store this information on our site or our servers.




AM I ABLE TO DELETE MY ACCOUNT


Yes. Simply contact us at dianna@cyberscentwork.com and we will remove all your earned title certificates and completed reviews and email them to you. We will then delete your account, along with any registered dogs, entries submitted and reviews. NOTE: This is final and cannot be undone. If you prefer, you can archive your account instead. This will inactivate your account but keep the data saved on the site. You may then reactivate it at any time.




WHAT ARE THE TERMS AND CONDITIONS


You may read the full Terms and Conditions here. You must agree to the Terms and Conditions every time you register a dog or submit an entry with Cyber Scent Work.




I'M AN INSTRUCTOR, MAY I OFFER PREP CLASSES TO MY STUDENTS/CLIENTS


OF COURSE! We only ask that you use the name "CSW Test Prep" and when describing the class itself, use the full business name, Cyber Scent Work, Inc.
But feel free! The more sniffing, the better!




WHAT IS MINIMUM AGE REQUIREMENT TO CREATE AN ACCOUNT


Great question! Users must be 16 years old or older to create an account with Cyber Scent Work, Inc. If you have minors in your household that want to play, the parent or guardian may create an account and then register all the dogs in the household that will go through our program. A future release of our site will include the option to choose which handler is running the search. Just note the progress follows the dog regardless of who the handler is.





IT IS EASY TO GET STARTED

Create your account, register your dog and submit your entry - get started on the fun today!